Privacy and Cookie Policy

East Coast Organics Privacy Policy
East Coast Organics Ltd is committed to respecting and protecting your privacy and to complying with data protection and privacy laws. We have provided this Privacy Policy Statement to help you understand how we collect, use, store and protect your information as one of our customers. We want to make sure you can make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.
For all our services, the data controller — the company that’s responsible for your privacy— is East Coast Organics Ltd.
You should read this notice in conjunction with our cookies policy and the terms & conditions of use for East Coast Organics Websites and any separate terms & conditions issued with your order or just registering on our site

Our legal basis for using your personal information
We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the reason or reasons East Coast Organics has collected and needs to use your information. Under EU and UK data protection laws in almost all cases the legal basis will be:
Because we need to use your information so that we can process your order, keep you informed of any changes and otherwise perform the contract we have with you.
Because it is in East Coast Organics’ legitimate interests as a company to use your personal information to operate and improve our business as a your supplier.
Because we need to use your personal information to comply with a legal obligation.
To protect the vital interests of you or another person.
Because you have consented to East Coast Organics using your information for a particular purpose.
If processing of your data is subject to any other laws then the basis of processing your data may be different to that set out above and may in those circumstances be based on your consent in all cases.

What types of personal information do we collect from you?
We endeavour to collect and use your personal information only with your knowledge and consent. We collect information when you use the East Coast Organics website, one of our products or services, or communicate with us. This information and the details of anyone we supply is necessary for the adequate performance of our contract with you and to allow us to comply with our legal obligations. Without it we may not be able to provide you with all requested services.
We collect the following categories of personal information:
Information you provide to us to complete and manage your order or another service you have requested from us. For example your name, address, email, contact details and payment history. Note: East Coast Organics does not process or store any bank card details. This is done through a third party which at present is SagePay. No credit/debit card information passes through our systems, and no credit/debit card information is stored by us in any form. All card data is transmitted and stored by SagePay® on their secure servers, using SSL technology. For SagePay's privacy policy, please see: ""
Information relating to your order.
Information about the services we have provided to you in the past. Details of any past orders you have made with us, including any customer feedback and corresponence you may have provided.
Information about online registration and other interactions. This can include account registration, information collected if you have entered a competition, registered for a promotion or interacted with us through a social media channel such as Facebook or Twitter.
Information about your use of our websites, contact centres and mobile applications. To help us to personalise your experience and improve our website we collect information about your searches and the content you have viewed on our website using cookies and similar technologies.

What do we use your personal information for?
To fulfil and manage your orders and deliver any other services you have asked for.
To send you status updates, if requested, and service communications.
To provide services tailored to your requirements and to treat you in a more personal way.
To carry out analysis and market research.
To improve our websites, products and services.
For management and administrative purposes.
To carry out marketing and keep you informed of East Coast Organics products and services.

When will we send you updates / news Letters / marketing?
We may send you messages via email, to keep you up to date with deliveries, events, products and related news.
You can email us to unsubscribe at, but you will no longer be able to order from us online as we will no longer be able to communicate information to you about your deliveries and payments.

When will we share your information with others?
We will not sell or pass your personal information to third parties unless you have given us permission or unless it is necessary to deliver and improve upon the products and services ordered or used by you.
East Coast Organics may also be obliged to disclose your personal information to meet any legal or regulatory requirements or obligations in accordance with applicable law.

How we use cookies
We may use cookies to record details such as a user identity and general registration details on your PC. This helps us recognise you on subsequent visits so that you don't have to re-enter your registration details each time you visit us and allows us to personalise your experience and improve our website.
Depending upon the type of browser you are using, you may be able to configure your browser so that: (i) you are prompted to accept or reject cookies on an individual basis or (ii) you may be able to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of your web browser for specific details about cookie security.
Our web publishing software use cookies to find out if you are logged in to our boxmaster ordering system, because there is added functionality made available to you if you are logged in.

Anonymous performance cookies:
These cookies are set by the third party analytics software, Google Analytics, which collects information about the pages visitors go to most often, and if you encounter missing pages or broken links. This information is completely anonymous and it helps us improve how the website works.
Third party cookies:
Our website may use third-party tools for other reasons, such as media display and social networking. Examples of third-party cookie usage are:
YouTube for embedded videos: YouTube may use cookies to check if you are logged in to their website so you can "Like" a video.
Share-This tool enables social sharing of our website content: cookies enable this tool to recognise if you are already logged into a social network or not.
These third-parties may also be using cookies to collect anonymous performance analytics like us.
How to turn cookies off:
If you would like to turn off cookies, you can usually do this using your web browser.  Click the Help menu in your browser to find out how, or follow one of the links below for information about the specific browser you are using. Remember that cookies can be essential to the functionality of some websites (e.g online shops and services which you log in to) so make sure you are aware how your favourite websites are using cookies before turning them off for these sites.
"" target="_blank">Cookie settings in Firefox
"" target="_blank">Cookie settings in Chome
"" target="_blank">Cookie settings in Safari
"" target="_blank">Cookie settings in Internet Explorer
More information:
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Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your rights regarding your personal information
Right to Access & Transfer Data
You have the right to request a copy of any personal information that we hold about you or to have it transferred to third party. We may ask you to supply appropriate evidence to verify your identity before responding to your request. Once your identity has been verified we will respond as quickly as possible and in any event within 30 business days.
If you have an online account, you can log in to your account at any time to view any personal information stored there.
Right to Update & Amend
If any of the personal information we hold on you is inaccurate you have the right to have that information corrected or completed where it is incomplete.
Right to Complain
If you feel at any point that we have mishandled your data or infringed upon your rights set out under data protection laws you can let us know by getting in touch with our customer service team or lodge a complaint with the supervisory authority responsible for data protection in the country you live in or the place of the alleged infringement. You can find a list of the Data Protection Authorities within the EU here(
Right to be Forgotten
You can request to have your personal information erased when it is no longer required to process a transaction or we are not legally required to retain the information. Where your personal information is no longer required, any request to have the information erased will be carried out without undue delay.
Right to Withdraw Consent
You can withdraw or restrict your consent to marketing or the processing of your personal information completely or partially, where it is no longer required.

How to Access, Amend or Transfer your Information
You can write to us at any time to obtain, amend or request a transfer of any personal information we may hold about you. Please write to: East Coast Organics Ltd, 24 Boggs Holdings, Pencaitland, East Lothian EH34 5BD.
Please quote your name, address, email address and contact phone number. We would be grateful if could also provide brief details of what information you want a copy of (this helps us to more readily locate your data).
We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
Access to data via the web site is restricted out side of the UK.
We protect your privacy and your rights through the use of the European Commission’s standard data protection clauses. More information about these is available here.

Retaining and anonymising personal data
We keep your personal information from the date of your first order or interaction. If you unsubscribe we will anonymise all data so that it is no longer personally identifiable.

Information Security
East Coast Organics recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. East Coast Organics is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction.

Changes to this Policy
We may occasionally make changes to this page and our Privacy Policy to reflect changes in how we are processing your data.
If there are any significant changes, we make these clear either through the website or through another means of contact such as email.
Privacy Support
East Coast Organics Ltd reserves the right to amend or modify this Privacy Policy Statement at any time and in response to changes in applicable data protection and privacy legislation.
If you have any enquiry about East Coast Organics' data protection and privacy policy or practices, please write to us: East Coast Organics Ltd, 24 Boggs Holdings, Pencaitland, East Lothian EH34 5BD.