Privacy Policy for East Coast Organics Customers

At East Coast Organics Ltd, protecting your privacy and complying with data protection and privacy laws are our top priorities. This Privacy Policy Statement explains how we collect, use, store, and protect your information as one of our valued customers. We want you to be fully informed, so please take a moment to read through the sections below.

Legal Basis for Processing Your Personal Information

We will only process your personal information when we have a legal basis to do so. This legal basis will depend on the reason or reasons why we have collected and need to use your information. Under EU and UK data protection laws, our legal basis for processing your information will typically be:

1. Contractual necessity: We need to use your information to process your order, keep you informed of any changes, and perform the contract we have with you.
2. Legitimate interests: We use your personal information to operate and improve our business as your supplier.
3. Legal obligation: We need to use your personal information to comply with a legal obligation.
4. Vital interests: We use your personal information to protect your vital interests or those of another person.
5. Consent: You have given us your consent to use your personal information for a particular purpose.

In some cases, the legal basis for processing your data may be different from those set out above. If your data processing is subject to any other laws, the basis of processing your data may be based on your consent in all cases.

Personal Information We Collect

At East Coast Organics, we collect and use your personal information with your knowledge and consent. We may collect information when you use our website, products, or services, or communicate with us. This information is necessary to fulfil our contractual obligations with you and to comply with legal obligations. Without it, we may not be able to provide you with all requested services.

We collect the following categories of personal information:

1. Information you provide to us to complete and manage your order or another service you have requested from us. This includes your name, address, email, contact details, and payment history. Note: We do not process or store any bank card details. This is done through a third-party payment processor such as SagePay.
2. Information related to your order, such as order details and delivery information.
3. Information about the services we have provided to you in the past, including any customer feedback and correspondence.
4. Information about online registration and other interactions, such as account registration, competition entries, or interactions through social media channels.
5. Information about your use of our websites, contact centres, and mobile applications. We use cookies and similar technologies to collect information about your searches and the content you have viewed on our website, which helps us to personalise your experience and improve our website.

Please note that we will never sell or share your personal information with third parties for their marketing purposes without your consent.

We use your personal information for the following purposes:

1. To fulfil and manage your orders and deliver any other services you have asked for.
2. To send you status updates, if requested, and service communications.
3. To provide services tailored to your requirements and to treat you in a more personal way.
4. To carry out analysis and market research.
5. To improve our websites, products, and services.
6. For management and administrative purposes.
7. To carry out marketing and keep you informed of East Coast Organics products and services.

When Will We Send You Updates/Newsletters/Marketing?

We may send you messages via email to keep you up to date with deliveries, events, products, and related news. You can unsubscribe at any time by emailing us at [email protected]. However, please note that if you choose to unsubscribe, you will no longer receive updates about your deliveries and payments.
When Will We Share Your Information With Others?
We will not sell or pass your personal information to third parties unless you have given us permission or unless it is necessary to deliver and improve upon the products and services ordered or used by you. East Coast Organics may also be obliged to disclose your personal information to meet any legal or regulatory requirements or obligations in accordance with applicable law.
If you have any questions or concerns about our privacy practices, please contact us at [email protected].

How we use cookies

At our website, we may use cookies to enhance your browsing experience. Cookies are small text files that are stored on your computer or mobile device when you visit a website. They allow us to recognise your device and remember your preferences or login details so that you don't have to enter them again on subsequent visits. Cookies also help us to personalise your experience and improve our website.

Depending on your browser settings, you may be able to configure your browser to accept or reject cookies on an individual basis, or to prevent your browser from accepting any cookies at all. For specific details on how to manage your cookie settings, refer to the supplier or manufacturer of your web browser.
We use anonymous performance cookies to help us understand how visitors interact with our website. These cookies are set by third-party analytics software, such as Google Analytics, and collect information about the pages visitors go to most often, and if you encounter missing pages or broken links. This information is completely anonymous and it helps us improve how the website works.

Our website may also use third-party tools, such as media display and social networking, which may set their own cookies. For example, YouTube may use cookies to check if you are logged in to their website so you can "Like" a video, and the Share-This tool enables social sharing of our website content. These third-party cookies may also be used to collect anonymous performance analytics like us.

If you would like to turn off cookies, you can usually do this using your web browser. However, please note that cookies can be essential to the functionality of some websites, such as online shops and services which require you to log in. Make sure you are aware of how your favourite websites are using cookies before turning them off for those sites.
For more information about cookies and your online privacy, you may visit the following websites: http://www.allaboutcookies.org/http://www.youronlinechoices.com/uk/

Links to other websites

• Our website may contain links to other websites of interest.
• We do not have any control over those websites and are not responsible for the protection and privacy of any information you provide while visiting them.
• You should exercise caution and look at the privacy statement applicable to the website in question.

Your rights regarding your personal information

1. Right to Access & Transfer Data: You have the right to request a copy of any personal information that we hold about you or to have it transferred to a third party.
2. Right to Update & Amend: If any of the personal information we hold on you is inaccurate, you have the right to have that information corrected or completed where it is incomplete.
3. Right to Complain: If you feel at any point that we have mishandled your data or infringed upon your rights set out under data protection laws, you can let us know by getting in touch with our customer service team or lodge a complaint with the supervisory authority responsible for data protection.
4. Right to be Forgotten: You can request to have your personal information erased when it is no longer required to process a transaction or we are not legally required to retain the information.
5. Right to Withdraw Consent: You can withdraw or restrict your consent to marketing or the processing of your personal information completely or partially, where it is no longer required.

Accessing, Amending, and Transferring Personal Information

To access, amend, or request a transfer of any personal information that East Coast Organics Ltd may hold about you, please write to the following address: East Coast Organics Ltd, 24 Boggs Holdings, Pencaitland, East Lothian EH34 5BD. Please include your name, address, email address, and contact phone number in the letter. It would also be helpful if you could provide brief details of what information you want a copy of, as this will help us locate your data more easily. We will take all reasonable steps to verify your identity before providing any personal information. Please note that access to data via the website is restricted outside of the UK.

Retention and Anonymisation of Personal Data

East Coast Organics Ltd will retain your personal information from the date of your first order or interaction. If you unsubscribe, we will anonymize all data so that it is no longer personally identifiable.

Information Security

East Coast Organics Ltd is committed to protecting your personal information from unauthorized access, accidental loss, and/or destruction. We continually review and enhance our technical, physical, and managerial procedures and rules to safeguard your personal data. If you have any inquiry about East Coast Organics' data protection and privacy policy or practices, please write to the following address: East Coast Organics Ltd, 24 Boggs Holdings, Pencaitland, East Lothian EH34 5BD. East Coast Organics Ltd reserves the right to amend or modify this Privacy Policy Statement at any time and in response to changes in applicable data protection and privacy legislation.